Our servers are running security software that detects and automatically thwarts bruteforce attacks that attempt to gain access to hosting accounts maliciously. Â So if you attempt to log into your account with the wrong credentials more than a certain amount of times within a given time period, the server may block your IP address. When this happens, you will not be able to access your site from the network that you've used until your IP address has been removed from the blacklist.
Please follow these steps to check and remove your IP address from the block:
- Log into the billing system
- Once logged in, click Support > UnBlock IP Address
- The system should automatically detect your IP address by default
- You can also enter another IP address if you know of any others that may be blocked
- Click Check for IP Block and Remove
- If you still can not access your site after running through these steps, please open a Custom Care Request
